Warranty Policy

CRISLU stands behind each and every product we produce with a lifetime warranty against manufacturing defects. Please follow the directions listed below for how to submit a warranty claim. If you have any questions, do not hesitate to contact us at customerservice@crislu.com.

Please note, our lifetime manufacturer’s warranty covers damage resulting from manufacturing defects only and does not cover lost or stolen items, or damages resulting from negligence or abuse.

To expedite your claim, please follow the process below and DO NOT return damaged or defective items to the store where your item was purchased.

 

Customers within the United States

We charge fifteen dollars ($15) for shipping and handling in order to process warranty claims and you will receive a shipping label within two (2) business days via email.

Please print the shipping label, and send the damaged product to us including any required documentation, packaging and collateral material. We recommend that you send the damaged product in a padded envelope or box. Once we receive your damaged item we will send you your replacement piece. If your piece has been discontinued CRISLU will issue you a gift card code worth the price of your piece to be used on our website, www.CRISLU.com to purchase something else that you love.

If you do not have a CRISLU.com Customer Account, please create one by clicking here. Please note, all Domestic US warranty claims must be processed via the online claims process on CRISLU.com.

It is the customer’s responsibility to submit the appropriate documentation with each warranty claim. All warranty claims must include the return of the original item. We regret that, we are unable to process claims with out return of the defective or damaged item.

 

*Customers outside the United States

For customers outside of the United States, please email us at customerservice@crislu.com with the following information:

  • Item number if available (or a photo of your item if the item number is not available)
  • Where you currently reside
  • A copy of the sales receipt if available
  • The date you purchased the item
  • The problem you are having with the item

We will respond to you with instructions based upon your specific circumstances and location within two business days.

 

Please note:

CRISLU is not liable for any items returned outside of this warranty process. All packages sent outside of this process will be rejected at the customer's expense. Packages cannot be hand delivered to the warehouse for safety reasons.

 

Submit Claim here